São Paulo's Procon fines Facebook more than BRL 11 million

São Paulo's Procon fined the company responsible for social networks Facebook, Instagram and Whatsapp more than R$ 11 million for poor service provision. The complaint cites the glitch that left the apps down for about 6 hours on October 4th.

The problem in providing the service affected more than 91 thousand Brazilian consumers on Facebook, more than 90 thousand on Instagram and more than 156 thousand on WhatsApp.

Procon also mentions abusive clauses in the terms of use of the three applications, such as the possibility of unilateral alteration of the contract by the company, change of the account's username, termination or alteration of the service and removal or blocking of content. In addition, Facebook disclaims responsibility for problems that may occur in the provision of services.

The company has the right to present a defense.

Agência Brasil tried to contact the Facebook press office and is awaiting a response.

Text translated using artificial intelligence.