Procon-SP receives 703 complaints about Black Friday

Main complaints are delay or non-delivery of orders

Published in 30/11/2021 - 16:42 By Flávia Albuquerque - Repórter da Agência Brasil - São Paulo

Procon-SP received 703 complaints from consumers who had problems with purchases or hiring on Black Friday until yesterday afternoon (29). B2W (, Submarino, Shoptime, Sou Barato and Lojas Americanas) had 107 cases (15% of the complaints) and Via S/A (Casas Bahia, Ponto Frio and, had 96 (14% of the complaints) complaints). On social networks, the agency had 457 inquiries and requests for guidance on the subject.

The main complaints were delay or non-delivery of the order (174 complaints, 25% of the total); order canceled after checkout (162 complaints, 23% of the total); price change at checkout (79 or 11%); discount makeup – when the discount offered is not real (77 or 11%); and product or service unavailable (75 or 11%).

According to Procon-SP, on Black Friday last year, 1,107 assistances were registered (726 complaints and 381 consultations and guidance on social networks). According to the executive director of Procon-SP, Fernando Capez, this year, the number of complaints remained stable, with a slight increase of 3%.

“Many consumers consulted the Procon-SP, which demonstrates that people are more cautious before closing their purchases and taking precautions against possible scams. With the consumer doing more research, checking the credibility of the website, the reputation of the company, paying attention to the total price offered, plus the charge for freight, charges etc. the complaints are reduced to the most common problems, such as delay and cancellation of the order. The overall balance is positive”, he stated.

Text translated using artificial intelligence.

Edition: Maria Claudia

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